FAQ

Frequently Asked Questions

What countries do you ship to?

Premium Events currently ships to Australia.

What are the shipping costs

Standard Shipping: $8.95 (or free for orders over $60)

Express Shipping:

How long will it take to receive my order?

For most personalised items, we aim to have a proof to you within approximately 48-72 hours of receiving your order.

Production usually takes 1-2 business days.

Non-personalised items are sent on the next business day, provided they are in stock.

Do you accept returns?

Damaged or Faulty Products

If your item is faulty or damaged in transit, please keep all packaging and email photos of the damaged item(s) to info@premiumevents.com.au​

 

Change of Mind

Please be aware that Premium Events is under no obligation to issue a refund and as a general rule do not offer refunds.

If we do agree to accept a returned product, you will need to return the product in the same condition as you received it, at your cost.

Can I use a design for a different occasion?

Of course! Our categories are for inspiration and can be modified to suit your occasion.

Can I make changes to my order?

Non-Personalised Products

All orders placed for non-personalised products are final.

 

Personalised Products

Yes! After you place your order we will send you a proof. Our prices include one round of changes. Any further changes incur a $5 fee each. Once approved, further changes cannot be made.

What if there is an error with my order?

If the error is our mistake, we will replace at no charge.

If the error is made by the customer, the product will be remade at the customer’s cost. Errors include:

  • Incorrect information entered during the order process

  • Receiving and approving of a proof containing an error, regardless of the text that has been entered.

Please ensure that your proof is checked carefully and all details are correct.